Although we strive for you to purchase exactly what you want and for our products to fulfill all of your expectations, we understand there are bumps along the way.
You have 7 days to return any unworn, unwashed clothing, with tags still in tact, for exchange or refund. Return shipping costs will be allocated to you and are non-refundable. All jewelry, accessories, shoes, and sale items are final sale and are not eligible for refund or exchange.
We will notify you via email of your refund or exchange approval, and credit will be given shortly following.
Pack and securely seal the box or package with the merchandise, and enclose a copy of your original receipt in the package. Send the package insured and prepaid to the following address:
Cooper & Bailey’s
105 Cherokee Rd Suite BB
Pinehurst, NC 28374
We recommend that you insure the return packages that you send. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.
$0.00-$75.00 is a standard rate of $6.00.
$75.00 & up is FREE
Our standard shipping does not include shipping insurance and we are not responsible for any packages lost in transit. If you’d like to purchase insurance feel free to contact us immediately after placing your order.
We ship to the Continental United States using the United States Postal Service. All orders ship within one business day of being received. Orders placed on the weekend beginning on Friday, will ship out Monday. Delivery times vary depending on your location, however it usually takes 2-5 days to most locations in the United States.